How does the Elderly Line work?
The phone line is dedicated to people aged over 65 from Romania, from the urban and rural areas. So far, over 53 000 phone interactions have been recorded and over 9500 elderly people have been unique beneficiaries of the information, counselling or socialization services.
Main services for the Romanian elders
Useful and of general interest information for the elderly who do not know whom to call and which institutions to address for their problems. They can find an immediate, fast/ quick/swift and free answer at the Elderly Line.
Social guidance and counselling provided to the elderly in need of specialised services or practical solutions, but also to the families of those in need of home care or support of various types. They are directed to the competent institutions in their community.
Emotional support and alleviation of loneliness for those elderly who experience physical or emotional isolation and feel the need to talk and be listened to. Those calling for this service are regularly called by the specialised operators and volunteers trained to help them.
In September 2017, the Margareta of Romania Royal Foundation launched the Seniors’ Teleclub, a service complementary to the periodic phone recall service. The Seniors’ Teleclub comes as a solution to alleviate the loneliness of elderly who cannot take part in a seniors club, either because it does not exist or because the elderly cannot move. Through the Seniors’ Teleclub, the elderly have the opportunity to socialize and talk with each other on topics of common interest. Thus, the group becomes an emotional bridge and moral support, enhancing the sense of trust and belonging.
Promotion of social participation for those seniors who are still active, who express their wish to become volunteers in their community
Reporting abuses to which the elderly are subjected
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